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Credits are consumed during avatar conversations based on the duration and AI services used. You can purchase additional credits through the App.
Avatar Arcade runs on a real-time pipeline of multiple AI services — speech recognition, a language model, voice synthesis, and avatar rendering — all operating simultaneously. Any one of these can be temporarily unavailable or degraded. We can't guarantee every session will connect or complete successfully, and occasional failures are an inherent part of working with live AI infrastructure. If sessions are failing consistently, try again in a few minutes or contact us.
Asset generation — portraits, audio, and recorded intros — uses generative AI models that are non-deterministic by nature. The same inputs can produce different results across attempts, and not every generation is guaranteed to succeed. If a result isn't usable, you can regenerate from the Studio editor. Credits used during generation are consumed when the job runs, regardless of the outcome.
In-app purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com. If you believe credits were lost due to a persistent platform error (not a normal generation attempt), contact us and we'll review it.
Contact us at the email below and we will delete your account and all associated data within 30 days.
Email: support@avatararcade.ai
Response time: We aim to respond within 48 hours.